IT Support Technician

  • Location: Ruthin, North East Wales
  • Position: IT Support Technician
  • Salary: Competitive
  • Date posted: 2nd Nov 2020
  • Vacancy type: Permanent

The Jones Bros Group has been operating for over 50 years and predominantly provides complete civil engineering solutions for a range of projects across the UK with an extensive track record in Renewables and energy, Waste management facilities & landfill engineering, Highways & Rail, Infrastructure including business and industrial parks and Flood, Coastal & Marine Infrastructure.

To support the delivery of these projects, we continue to develop our in-house expertise, employing over 500 people across all project delivery trades and grades including engineers, project managers, contract programmers, works managers and operatives, underpinned by our support functions including Finance, HR and IT.

Reporting to our IT Manager, you will work as part of a small, supportive team and gain exposure to a range of IT support issues across a Head Office and multi-site project environment.

Responsibilities will include:

  • Supporting a range of IT enquiries to 1st / 2nd Line Level
  • Setting up and configuring a range of equipment to include Desktop PC’s and Laptops, Smart-phones
  • To monitor, log, prioritise and respond to calls requiring support
  • Troubleshooting and resolving hardware, printer and software issues reported to the Support Desk
  • Repairing / replacing defective parts and equipment
  • Supporting Microsoft Office Suite queries
  • Setting up and administering users, groups and permissions on Windows Active Directory and Microsoft Exchange
  • Record keeping for IT hardware and software within the company
  • Attending our project-sites
  • Attending courses as required to maintain up to date skills and knowledge

To be considered, applicants should possess an IT qualification (for example ‘A’ level or BTEC) together with strong computer literacy (including good working knowledge of the full Microsoft Office Suite) and ideally be able to demonstrate at least 3 years of experience within an IT support role.

Occasional travel to project sites may be required.

In addition, you will possess:

  • Proven IT technical ability
  • An IT ‘user focus’ and a desire to assist others
  • A methodical and disciplined approach to diagnostics and finding solutions
  • Very strong inter-personal and communication skills
  • A strong sense of discretion and confidentiality
  • Excellent customer service mindset
  • Positive attitude and ability to quickly learn new skills
  • A clean, current driving license

More generally, you will need to be reliable, flexible (both in terms of travel and range of tasks performed) and possess a good team working ethic.

In return, we offer the opportunity to develop a long-term career within a progressive and successful business, and a very competitive salary and benefits package.

To apply, please e-mail with your CV and covering letter without delay.

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